The phone is an indispensable tool for small businesses. This is the way many customers make a first impression of your company and is often the main channel of communication between you and your customers. It is important to help everything related to your telecommunications solution present your business in a positive and professional way. Not only is it important to meet all your current needs, but it is just as important to choose a solution that is tailored to your business growth and growing needs. Benefits of "virtual" services
When you start a business, you need to monitor every dollar and spend your money wisely. I know that hiring a receptionist to buy a fax will make your life easier, but you can't always afford it. With virtual services, someone else spends money on equipment, maintenance, and payroll, and you pay only what your business needs. It helps you pay for what would otherwise far exceed your budget!
The beauty of virtual services is that you pay for what you need today and raise the level of service as your business grows. Virtual phone number
First, get the virtual phone number (number 1300 or number 1800). These numbers not only make your business look professional, but also offer many benefits.
Transfer these numbers to any phone in Australia, including landlines, mobiles, VoIP phones, faxes, and direct answering services. These numbers are not linked to a particular phone or switchboard, so you can move numbers from one office to another as your business grows. One number works throughout Australia, so if you're expanding nationwide, you can advertise one number and use routing to send callers to your nearest office. The built-in reports included in these numbers help you monitor all incoming calls and measure the effectiveness of your marketing and advertising programs. Virtual reception
About 75% of callers depend on when the call is answered by the machine. If you can't afford to hire a full-time receptionist, you can sign up for a direct response service. The virtual receptionist answers the call when the call is unavailable (for example, after business hours, when the call is busy, or when it is not answering). Then send the message immediately via SMS, email, and web portal. In some plans, the receptionist will forward the call to you. For less than $ 1 a day, you can sign up for an Australia-based direct answer service that is online 24 hours a day, 7 days a week. This is a very affordable way to keep track of another phone call or sales lead.
And as your business grows, you can continue to improve your direct response plan until you are in a position to hire your own receptionist. Call transfer menu (IVR)
This is the menu I like very much, "On sale, 1 piece, for support, 2nd piece". When done the right way, the IVR menu allows callers to quickly communicate with the person they want to talk to. There are also benefits for SMEs. No need to buy new equipment. These menus are available as an additional service for 1300/1800 numbers, adding approximately $ 15 per month to your rental fee. When your business is small, you can create a bigger business impression by sending multiple options to the same person. (No one needs to know that they are answering both sales and support calls.)
And as your business grows, you can use a single calling number to call multiple people in multiple offices. If your sales team is on the way, you can call your mobile phone. If you want to outsource your account, public relations, etc., you can call an external office. Fax2Email and Voice2Email
It also saves you the cost of purchasing and maintaining fax machines and answering machines. The Fax2Email / Email2Fax service allows you to send and receive faxes without a fax machine. All you need is an email connection. You can also use your smartphone. The Voice2Email service forwards all voicemail messages directly to your email account. Not only do you save money because you don't have to buy and maintain office equipment, but you also have the convenience of having access to faxes and voicemail when you're not in the office. Create a virtual office
All of these services are designed to be productive and provide a professional image, regardless of the size of your business. And because it's virtual, all of these services can scale with the success of your business. Gail Hodgson is a marketing specialist at australia mobile call forwarding. aitelephone is a full-service telecommunications and telecommunications company specializing in enterprise market services that support businesses of all sizes, from sole proprietors to large corporations. aitelephone is Australia's premier telecommunications service, specializing in 1300 and 1800 numbers, live responses, and virtual office services such as voice to email, fax to email, and email to fax. You can find more information in https://www.aitelephone.com/